Start from the Quality Management project template in Manager: processes, complaints, nonconformities, audits and improvements on plan-do-check-act, run by your agent. Built around ISO 9001, as an independent template.
Every process has an owner and a documented flow; the process map shows how they connect.
A systemic complaint becomes a nonconformity with root cause and corrective action.
Audits, reviews and improvements run as tracked work, so the cycle keeps turning between audits.
ISO 9001 sets the requirements for a quality management system: meet customer and regulatory requirements consistently and raise customer satisfaction. It rests on customer focus, the process approach, plan-do-check-act and risk-based thinking.
Clauses 4 to 10 share the structure of other ISO management system standards. Nonconformities get a root cause and corrective action; internal audits check the system, management reviews judge it, and continual improvement keeps it moving.
Where each part of the standard lives in your project.
| ISO 9001 | In Manager |
|---|---|
| Quality policy and objectives | A wiki page from the quality-policy skill. |
| Process approach (clause 4.4) | A Process item per process with an Owner, documented on a wiki page. |
| Risk-based thinking | Risks and opportunities right in each process description. |
| Customer complaints | Complaint items with Customer, Severity and Received date. |
| Nonconformity and corrective action (clause 10.2) | A Nonconformity with Type, Severity, Owner and Due; actions are child Action Items. |
| Internal audit (clause 9.2) | An Audit item. Each gap it finds becomes a Nonconformity. |
| Management review and improvement (clauses 9.3, 10.3) | A dated wiki page per review; decisions become Action Items tagged Management Review or Continual Improvement. |
Connect your AI agent over MCP; it creates the project from the template.
Say to your agentManager: Create a project from the Quality Management template.
Record your quality policy and objectives, then document each process with its owner, risks and opportunities.
Say to your agentManager: Run the quality-policy skill and then process-map, interviewing me as you go.
Log each complaint with customer, severity and date received. A systemic issue becomes a Nonconformity.
Say to your agentManager: Run complaint-handling for a new customer complaint and ask me for the details.
Work each Nonconformity through root cause and corrective action. Action Items carry owners and due dates.
Say to your agentManager: Run the nonconformity-capa skill on the most urgent open nonconformity.
Audits raise Nonconformities, the management review decides what changes, and continual improvement tracks the result.
Say to your agentManager: Run the management-review skill for this quarter.
A project created from the Quality Management template starts with these work item types and statuses. You can adapt all of them to your team later.
A documented process with an owner, reviewed when it changes.
A customer complaint, escalated to a nonconformity when systemic.
Worked through root cause and corrective action to closure.
An internal quality audit (clause 9.2).
The default type: a corrective or improvement task.
These skills come with the template in Manager:
quality-policyPolicy, objectives, customer focus. Run it first.
process-mapDocument processes with owners, risks and opportunities.
complaint-handlingComplaint from intake to resolution; escalate systemic ones.
internal-auditPlan an audit, walk processes, raise Nonconformities.
nonconformity-capaContain, find the root cause, correct, verify.
management-reviewPeriodic review; decisions become Action Items.
continual-improvementTurn trends into Action Items and check they helped.
Certification comes from an accredited certification body; Manager gets you ready for the audit. The skills cite the clause numbers, so keep your copy of the standard at hand.
Attach work instructions and results to their item. Item Activity, wiki revisions and the audit log show who changed what, when.
The Information Security (ISMS) template shares the audit statuses and corrective-action loop, so audits in both projects read alike.
Open Complaints, Open Nonconformities and Audits In Progress show where you stand, and every decision is on record for the auditor.
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